New Online Booking System Available
Starting Monday 8th September 2025
Introducing Anima - Your Online Healthcare Platform
Anima is the new way of contacting the surgery for appointment requests and general enquiries.
Why Use Anima
Direct Doctor Access
All request information is sent securely directly to our doctors for assessment
No More Waiting On The Phone
Request appointments or make enquiries without having to wait for anyone to answer your call
Book Appointments That Suit You
Choose a date and time that suits your life instead of fixed appointment slots
Clear And Trackable Communication
Written responses to all requests to keep you fully informed of progress and next steps
Faster Response
Skip the queue and get your requests to the doctor without waiting in a phone queue.
Important: Still Prefer to Call?
You are still welcome to call the surgery as before; however, it's worth knowing that our team will be using Anima on your behalf. Completing the request yourself online is typically a much faster and efficient process.
In addition, you may also find that you are still subject to queueing on the phone system before being able to speak to the team.
Using Anima means that your requests reach our doctors faster. Help us help you.
How It Works
Skip the phone queue and get faster service:
2.) Submit Request
Submit your request - whether it's for an appointment or a general enquiry
3.) Get Response
Receive a response from our team
Important: Response Times
Urgent enquiries: Within 24 hours
Routine enquiries: Within 3 to 5 working days
Ready to get started?
Visit our website to access Anima from Monday 8th September.
Anima Online Platform Frequently Asked Questions
Why are you making this change?
Patient feedback has consistently highlighted difficulties contacting the surgery by phone when requesting appointments. Our new online booking platform eliminates the need to wait in phone queues, making it easier and more convenient to access care when you need it.
How does this address the "8am rush"?
Many patients have seen media coverage encouraging GP practices to embrace new technology that improves appointment access and reduces the morning scramble for bookings. Our online platform tackles this issue by releasing appointments in phases throughout the day, spreading demand more evenly and giving everyone a fairer chance to secure an appointment.
Does this guarantee me an appointment?
While changing our booking process doesn't increase our clinical staffing levels, data demonstrates that online platforms significantly improve access by enabling more effective patient triage. The system also helps connect patients with wider NHS resources beyond just GP practice appointments, ensuring you receive the most appropriate care for your needs.
What if I don't need an urgent appointment?
Not every health concern requires same-day attention. Our online platform allows you to request routine appointments that fit around your schedule and commitments. You can book at a day and time that works best for you, giving you greater control over your healthcare planning.
What if I can't or don't want to use the online platform?
You are still welcome to call the surgery as before; however, it's worth knowing that our team will be using Anima on your behalf. Completing the request yourself online is typically a much faster and efficient process.
In addition, you may also find that you are still subject to queueing on the phone system before being able to speak to the team.
Using Anima means that your requests reach our doctors faster.