Show Side Menu
To view, print or save our practice booklet, click here
Access Online Services
NHS Choices Disclaimer
Useful Resources

Coronavirus - COVID-19

During times of uncertainty, we appreciate that patients are keen for clear and straight forward guidance.

Please see below for what we CAN and CANNOT do at present.

This list has been drawn up to preserve availability for more urgent help patients need and to protect patients by reducing footfall to the surgery and respecting the social distancing advice.

We CANNOT offer:

  • • Face to face consultations with the doctors
  • • Joint injections
  • Coil or contraceptive implants
  • Minor surgery
  • Appointments with the nurses for
    • - Travel vaccinations
    • - NHS Health Checks
    • - Smoking advice
    • - Ear syringing
    • - Ear checks
    • - Cervical smears (these will be brought back in as soon as possible)

We CAN offer:

  • Telephone consultations EVERY day for any issue with the doctors (please be respectful of the pressures on the NHS at present)
  • Pre-bookable telephone consultations to discuss any test results
  • Baby immunisation clinics
  • Blood tests (must be booked through reception – online not available at present to ensure appropriate screening is carried out)
  • ECG’s where requested by the doctor
  • Swabs where requested by the doctor
  • Dressing or compressions changes
  • Stitch or staple removal
  • 6 week checks for mum and baby over the phone
    • - Examination of baby can take place any time up to 12 weeks post-delivery
    • - Reception will put you on a waiting list for this
  • Telephone consultations with the nurse for
    • - Chronic Disease Management Advice – including asthma inhalers
    • - Blood pressure advice – you must have purchased your own blood pressure machine (these can be from pharmacies or on line)
    • - Oral contraception (the pill)
  • Ordering - DO NOT bring the prescription request to the surgery
    • - If you do not have an online account, speak to reception over the phone who will set one up for you
    • - Order your prescription via your online account
    • - or POST the request into the surgery
  • Collection - DO NOT come to the surgery to collect your prescription
  • Prescriptions must be sent electronically to the pharmacy ready for you to collect the medication. PLEASE TELL US WHICH PHARMACY YOU USE
  • Please allow slightly longer than normal to collect your prescription from your pharmacy as they are extremely busy, and many are only allowing a limited number of patients into their stores at any one time.
  • Under the current circumstances we will cover the cost of posting any existing prescriptions back to you.  Going forward, please include a stamped addressed envelope if you want us to post it back to you
  • If you need a sick note (isolation note) due to self-isolating, you need to use the NHS 111 service. Click here
  • If you need a sick note for any other reason
    • - contact us via telephone on the day you need the sick note dated from
    • - DO NOT come to the surgery to collect it
    • - We will post it to you

Video consultations

  • There are some consultations that may require examination for instance rashes, issues in intimate areas.  Ideally we need to be able to see such patients without exposing them to the risk of coming into the practice. Video consultations will provide the opportunity for this.
  • Trialling so far has demonstrated:
    • - The patient must have a smart phone as the video connection is sent via text
    • - The patient must be able to conduct a video call or have someone with them who can assist
    • - There must be sufficient lighting (or a torch) for us to be able to carry out examinations
  • Video equipment has already been purchased by the practice and is being installed at present

Sick notes

  • We are signing up to a service which will allow us to send sick notes out via text
  • Update to follow as soon as we have a confirmed time frame

Online consultations

  • We have signed up to a service that allows us to conduct online consultations
  • This is a clinical pathway which operates in a similar fashion to email, but ensures that important clinical information regarding the patient is confirmed.
  • Please note, this is not for urgent queries as there may be up to a 3 working day turn around

Shielding is a measure to protect people who are clinically extremely vulnerable by minimising all interaction between those who are extremely vulnerable and others.

It is intended for use in situations where the extremely vulnerable person is living in their own home, with or without additional support. This includes the extremely clinically vulnerable people living in long-term care facilities, either for the elderly or persons with special needs.

NHS England is directly contacting people with these conditions to provide further advice. GP practices are sending a letter to any patients that may not have been identified by NHS England.

The letter strongly advises those at risk to stay at home at all times and avoid any face-to-face contact for a period of at least 12 weeks from the day they receive their letter. Please note that this period of time could change.

A copy of this letter can be viewed here.

A link to the Governments website regarding shielding can be accessed here.

Mind - England Your Neighbourhood Professionals. Just a Click Away!
John White Funeral Directors